Privacy

Senior & Family Concierge Services uses the consultation form to collect your name, a phone number or email, the city where the visit would happen, who the visit is for, which of the three services you are asking about, and an optional note. That information is used only to reply about a consultation. Sending the form does not book a visit.

Family and concierge accounts store an email address, display name, password hash, and the household notes and visit schedule tied to that account. Session tokens keep you signed in. Visit notes describe what happened during a non-medical check-in; they are not a medical record.

Payments for in-person visits and errands are processed by Stripe. Card details are entered on Stripe’s pages — we do not store full card numbers. Stripe’s customer id may be saved on your account so we can recognize a returning customer.

The iOS app may keep a local copy of the latest household note so you can read it offline, and may schedule an on-device reminder for an upcoming visit if you allow notifications. You can delete your account from Account inside the app. That removes your login and profile; households that only you belonged to are removed with their notes.

We do not sell personal information. We do not use advertising trackers in the app.

If a contact inbox is not connected yet, use the consultation form once email is configured, or ask during your first conversation with us.